Refund Policy
At CT Edgeband, we stand behind the quality and color accuracy of every roll we ship. Our goal is to provide you with the perfect match for your projects, hassle-free. If you need to make a return, our process is straightforward and designed to be fair for our professional partners.
1. Our Quality Promise & Hassle-Free Returns
(For Defective, Damaged, or Incorrect Items)
We are committed to delivering world-class service. If you receive an item with a quality issue, or if it's not what you ordered, we will make it right.
- Timeframe: If your product has issues due to quality defects or shipping damage, you may initiate a return request within 30 calendar days of receiving your order..
- Verification: We may ask for photos of the issue (e.g., damage, color discrepancy) to expedite the process.
- Full Refund: You will receive a 100% full refund for the returned items.
- Original Shipping Costs: We will credit the original shipping costs proportionally for the returned items.
- Taxes: 100% of applicable sales tax for the returned items will be refunded.
- Return Shipping: We've Got You Covered. CT Edgeband will provide a prepaid shipping label for a completely free and easy return process.
2. Standard Returns
(For Non-Quality Related Reasons)
Ordered the wrong color? Changed your project specs? We understand. You can return items for reasons unrelated to quality under these conditions:
- Timeframe: Return request must be made within 30 calendar days of receiving your order.
- Restocking Fee: A 20% restocking fee will be applied. This helps cover our costs for inspection, handling, and repackaging. (This is more competitive than the industry standard 25%)
- Item Refund: Your refund for the items will be the purchase price less the 20% restocking fee.
- Return Shipping: You are responsible for the return shipping costs. You can arrange your own shipping, or we can provide a return label and deduct the shipping cost from your refund.
- Original Shipping Costs: The original shipping costs are non-refundable.
- Taxes: 100% of applicable sales tax for the returned items will be refunded.
3. Final Sale Items
Please note that all custom production items are considered final sale and cannot be returned under our "Standard Returns" policy. This includes, but is not limited to:
- Embossed edge banding
- Pre-glued edge banding (Hot-Melt)
- Digitally printed or custom-matched edge banding
Our Quality Promise still applies! If a custom item has a manufacturing defect or quality issue, we will absolutely honor a return as outlined in Section 1.
How to Initiate a Return
For any return requests or questions, please contact our dedicated support team. We're here to help!
- Email: Summer@ctedgeband.com
- Phone:+ 312-612-0281
