Fast Shipping
Keep projects on schedule. We offer fast, dependable shipping to your workshop or job site.
Returns & Exchanges
Wrong color or size? Our straightforward process ensures you get the right product for your project.
Quality Guarantee
Engineered for superior durability and a flawless finish that meets your clients' standards.
Secure Payment
Safe, encrypted transactions for your company cards and business accounts
Order Tracking
Plan your production schedule with confidence. Track your shipment from our warehouse to your door.
Frequently Asked Questions
⚙️ Custom Edge Banding Services
Do you offer custom edge banding?
Do you offer custom edge banding?
Yes, absolutely. We specialize in providing custom MABS edge banding solutions for our B2B clients. Whether you need a specific color match for a new board collection, a unique dimension, or a particular finish, our team is equipped to meet your professional requirements.
What aspects of the edge banding can be customized?
What aspects of the edge banding can be customized?
You have full control over the key specifications:
- Color: We can match to a physical sample (like a piece of laminate or board) or a standard color code (e.g., RAL, Pantone).
- Dimensions: We can produce custom widths (typically from 19mm to 55mm) and thicknesses (from 0.8mm to 2.0mm).
- Finish/Sheen: Options include High Gloss, Semi-Gloss, Matte, Super Matte, and various embossed textures like Woodgrain or Stone.
How does the color matching process work?
How does the color matching process work?
Our process is designed for accuracy and your approval:
- Submit Your Sample: Mail us a physical sample (at least 2"x2") of the board or laminate you need to match. Alternatively, provide a universal color code (e.g., RAL K7, Pantone).
- Lab Development: Our lab will analyze the sample and develop a color formula.
- Sample Approval: We will produce a short sample of the custom edge banding and ship it to you for approval.
- Full Production: Once you approve the sample, we will proceed with the full production run of your order.
How do I place a custom order or get a quote?
How do I place a custom order or get a quote?
To start the process, please email our custom solutions team at sales@ctedgeband.com Include the following details if possible:
- Desired specifications (color, width, thickness, finish)
- Estimated quantity (in meters or feet)
- Your shipping address
- Information about the board/laminate you are matching A member of our team will get back to you within one business day.
🛒 Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my orders?
What if there is a problem with my orders?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
🔙 Returns & Exchange
What is your reurns policy？
What is your reurns policy？
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return？
How do I initiate a return？
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
Can Iexchange an item instead of returning it？
Can Iexchange an item instead of returning it？
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
🚗 Shipping & Tracking
How long does shipping take?
How long does shipping take?
In total, you can expect to receive your order within 3-5 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
